This module covers telephone etiquette and what you should and should not do. Search for upcoming courses or call our information line now on 01 642 5922 Choose a Course Hotel Reception Skills (incl. The course will take you around ten hours to … We know that more and more people are using the web whilst they are on the move, so we have designed this Hotel Reception Level 4 Advanced Course to be fully compatible across tablet and smartphone devices. Provides training in Office Administrative and Reception Front Office Skills. Courses . ICSE Hotel Reception Skills (incl. Gain the essentials skills and knowledge you need to propel your career forward as a Hotel receptionist . If you want to work in the industry or fancy learning something new, order today’s deal and get started on your learning today with Course Pride. Here at The Training Terminal, we take our training courses seriously, which means that we have designed courses that provide absolutely everything that you need in order to have the right skills and knowledge to be successful in your line of work. You would like to start a career in a prestigious hotel but do not know where to start? Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist. The Hotel Receptionist Training is divided into six easy to follow modules, each of which will introduce you to the world of the hotel reception. This site uses Akismet to reduce spam. Learn the different types of guests, tips on how to deal with them and so much more. The course will take you around ten hours to complete. English 4 Hotels is designed to help train the following hotel staff: hotel management, hotel reception, concierges, housekeeping, restaurant staff, tour guides, and most other hotel staff positions. Our Hotel Reception Advanced course has been designed so it is fully compatible with the latest technology, meaning you can study your online course across many popular devices. { This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. Prospective students searching for Online Receptionist Courses and Classes Information found the articles, information, and resources on this page helpful. ... * The College reserves the right to substitute certain courses. It is a 'Classroom Based' course . Learn about the importance of branding within the hospitality industry. We've noticed this is not your region. The course will take you around ten hours to … As we have already mentioned, this course is designed and formulated to fit in with the required skills for those who work as a hotel receptionist. For Individuals. All our Courses and Diplomas at Pitman Training have been developed to give you practical hands-on experience, so that you can put your skills in to practice, as soon as you've completed the course. As you progress through this module you will develop your hotel knowledge and understanding, covering topics such as hotel rating systems and room types. On-Site Distance Learning Online Courses Video Courses; Events Providers Learn about empathy, communication and how to make a good first impression. We are here to help if you have any problems. The third module of the training will allow you to learn about the operations of the hotel and the receptionist’s role in everyday operations. Courses for PA and executive assistant roles. Learn how to deal with local and international currencies. Study for a Diploma course in Front Office Management. For more information about Advanced Hotel reception & Applications at Crumlin College of Further Education (CDETB), please review the … Get an understanding of the basic daily administrative tasks. This training course allows you to enhance your receptionist skills in hospitality (hotel) industry and prove to employers and recruiters that you’re able to provide reception, switchboard, telephonist and clerical duties of the hospitality (hotel) industry to the highest standards. Learn the basics of handling the telephone in a professional manner. Free Hospitality Courses. Course Duration. In co-operation with leading UK hotel chains, Reception Academy has now created a one week Opera PMS training course. COURSE DESCRIPTION English is the main language of international communication and is essential for people working in the tourist industry This course introduces the English vocabulary necessary for working at a hotel reception or front desk. Your Guide to Reopening a Bar or Restaurant After Lockdown. There are no time limits for this course. Our Hotel Reception Level 4 Advanced Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. English For Tourism: Hotel Réception And Front Desk Resources available Pour en savoir plus sur les compétences en anglais de la réception et du service de réception de l'hôtel, consultez les demandes de renseignements, les réservations, l'enregistrement, l'enregistrement et le … Enter student's certificate details below: Powered by New Skills Academy A Be-a Education Ltd Company, Terms & Conditions of Supply of Products | Terms of website Use | Website Acceptable Use Policy, Privacy Notice | Cookies Policy | Your Data. Can You Remove Asbestos Without Specialist Help? This gives you the ability to go back and check up on things you are unsure of at any time. You will receive lifetime access to the training modules. So, if you are new to working within the hotel industry, or you have been working within it for a number of years and you want to improve your skills, then why not check out this course, as well as some of the other courses that we have on offer? The Certificate of Hotel Reception and Administration is a comprehensive online professional development course that will prepare you for reception roles in … Our Hotel Receptionist course has been designed to prepare you for that first step into a rewarding career. If you would prefer us to post you a certificate there will be an admin charge of $16. The hospitality industry is one of the world’s strongest, wealthiest and most resilient. Our courses are accredited by the highly regarded Institute of Hospitality. forms: { These courses, along with the latest in restaurant and hotel management software, will equip you with targeted skills to stay on top of financial and business practices and oversee an establishment. Redirect me to my region. Understand the need for a good quality property management system and how to use OPERA and so much more. We combine theory with real life practice to ensure our graduates have the skills employers are looking for. Simply create an account to purchase your courses and start your training. } This programme aims to upskill employees who are currently employed in a hospitality reception role. Hotel Reception Training – An Overview. We've noticed this is not your region. If this is the case for you then you might want to consider taking a look at our hotel receptionist course. Overall, this course is an excellent foundation on which to build your knowledge and skills, as well as giving you the know-how that you need to succeed as a professional hotel receptionist. Search no more… With over 90% of our students finding employment after course completion, Reception Academy is your perfect choice. The course is broken down in to individual modules. You will be taught theory as well as practical aspects of your profession in the hotel receptionist training and you will also be taught how to work efficiently with commonly used software. } Online hotel courses can help you get a job as a hotel manager. A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist. Vocational & College Courses. 5.0 (1) Reception Academy. Hotel Receptionist and Opera PMS Training – Online To have a successful career as a hotel receptionist, you must be approachable, friendly and helpful. You can study the course any time you like. Understand the importance of a star rating and what the rating means. Gain the necessary skills and knowledge in mastering Opera PMS hotel software and become effective in your job role. Training consists of developing various hotel management skills, with courses emphasizing real-life situations, case studies, concrete simulations, and on-site work experiences. The learner will: Learn the basics of effective and sincere guest service. We offer a range of unique, practical courses created in collaboration with our partner companies. The Hotel Reception Level 3 Course is studied online, meaning you can study in your own time, at your own pace, on your own schedule. Improve your general Reception, Telephone, and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business. The course will take you around ten hours to complete. As one of the strongest and most important contemporary global industries, hospitality represents an incredible life-long career prospect. As previously mentioned your payment is totally secure. Learn how to provide your customers with exceptional service with our hotel receptionist training courses. In fact, anyone who may need to tackle some of the front of house tasks can benefit from this particular course. The learning is online so it can be spread out over multiple sessions or done in one session. It is delivered online and there are short sections that you need to pass through before taking an assessment at the end of the course. Do you want to find yourself in an exciting career where you meet new people from around the world? This course is compatible with all modern devices and browsers. Receptionist courses will inform you as a receptionist you might be the face of your small business or enterprise which you work for. Sue Bakir General Manager of The Hotel School. We use the latest ssl encryption for all transactions. You may start at any time and have a full year to complete your studies. Free Hotel Management Courses. } Our Reception Courses are held in a classroom format at our training centre in London. Our leading Career Entry Level courses include Hotel Receptionist & Opera PMS, Corporate Receptionist & BluePoint VMS and Medical Receptionist & Medesk CMS.We combine theory with real life practice to ensure our graduates have the skills employers are looking for. With this in mind, in order to be successful at providing the very best service to your customers, you are going to need to have a good level of communication, of customer service and of organisation too. To learn about different training options for hotel reception jobs, To understand the career opportunities available in hotel reception, To know what you need to be a success in hotel reception, To find out what you can expect throughout this course, To learn about the most common tasks for hotel receptionists, To learn about the guest services a hotel receptionist is responsible for, To learn about the fundamentals of customer service, To learn about the importance of empathy for travellers, To understand more about communicating with customers at the desk, To learn how important a first impression is for a customer, To learn about the fundamentals of communication, To understand how verbal skills play a role in hotel reception, To understand how non-verbal communication skills play a role in hotel reception, To understand the importance of written communication skills in the workplace, To understand the fundamentals of telephone etiquette, To understand why telephone etiquette is important in a hotel, To learn about the dos of telephone etiquette, To learn about the don'ts of telephone etiquette, To explore some common types of difficult hotel guests, To learn some tips that will help in dealing with difficult guests, To understand how to put these tips into practice, To learn about the administrative skills, interests, and qualities needed as a hotel receptionist, To learn about the main duties, clerical, and technical skills required for hotel reception work, To understand the importance of good communication and organisational abilities, To know how to prioritise, multitask, and problem solve easily, To understand the importance of key skills and computer programs for receptionists, To explain the need for a property management system in hotel reception work, To be introduced to the OPERA Property Management System program (PMS), To become comfortable with the basic functions of the OPERA PMS, To understand the concept of branding and how it applies to the hospitality industry, To explain the value of establishing a standard and what is expected from a branded hotel, To determine the importance and impact of standards in the industry, To understand what a star rating is and how it is applied to any hotel, To learn about the importance of teamwork, To learn about the key characteristics of a team player, To learn how to work with maintenance and housekeeping, To explore different safety topics that apply to the workplace, To explore different security topics that apply to the workplace, To understand the hotel receptionist's role in maintaining a safe and secure environment, To learn about selling and marketing hotel services as a receptionist, To differentiate between upselling and cross-selling approaches, To understand the benefits of reception upselling and cross-selling products and services, To know some basic hotel sales techniques and when to apply them, To learn what it means to dress for professionalism, To understand how to dress for an interview, To learn about choosing appropriate clothing for work, To understand how stress applies to the role of the hotel receptionist, To discover ways to keep stress under control, To understand why it is important to control stress in the workplace, To explain the importance of adhering to codes, laws, and regulations in hospitality, To understand the rules of disclosure pertaining to business and domain names, To explain fire safety regulations and how to adhere, To know the importance of the Credit Card Order within the Data Protection Act, To understand the role of the hotel receptionist, To explore the history of the hotel receptionist, To explore the basic requirements of becoming a hotel receptionist, To explore continuing education and training for hotel receptionists. Register to our Front desk reception training courses. To successfully complete this course, a student must: Have access to the internet and the necessary technical skills to navigate the online learning resources You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. In the fifth module of the training, you will learn in detail the check-in process and how to make guests feel welcome and well looked after. This unique course is designed specifically for those aiming to work in, or who are already in, a hotel reception role. From 250 GBP. Learn how your comment data is processed. The material that you study will explain the importance and function of the pre-arrival checklist, how rooms are allocated and the various stages in the check-in process. callback: cb event : evt, The Hotel Reception Online Courses is delivered 100 percent online 24/7. Know any legal issues relating to your position as well as the future for the hotel receptionist. https://www.thetrainingterminal.com/the-hotel-receptionist/. Hotel Receptionist. Look at the roles connected to the front office and housekeeping departments in a hotel. New Skills Academy work in association with industry experts including: Subscribe to our weekly newsletter and we will send you our latest news and offers, as well as free copy of our informative guide titled: The Ultimate Guide to Career Intervention. It is up to you how long you take, you can study full or part time, based on your availability and current job status. According to the U.S. Bureau of Labor Statistics, hotel managers made a median salary of $54,430 per year in … listeners: [], window.mc4wp = window.mc4wp || { Get a good understanding of health and safety within the hotel environment. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Hotel training course unique in Quebec. (function() { Of course, there is a good chance that this will come naturally to you, but what if you need a little helping hand in order to be the very best that you can be? Redirect me to my region. The Level 1 qualification cover an introduction to the hospitality and catering industry, safety at work, customer service in the hospitality and catering industry, introduction to equipment used in reception, providing information to guests, storing and handling guest property. Hotel Reception Courses -Requirements. If you don’t pass the test first time you will get a second opportunity to take the test again after further study. Identify with the importance of customer service. The hospitality industry is one of the world’s strongest, wealthiest and most resilient. There is no external examination required. The entire course only takes around 3 hours to complete and it is perfect for sitting in your own time, away from work. QQI Level 4) ICSE OPERA PMS Proficiency All Locations Cork Dublin Galway Limerick Mayo Sligo Westmeath Preferred Date Find > Study using any device linked to the internet for added convenience. Free Hotel Management Courses. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. In the second module of the course, students will gain an insight into the hotel reception workstation, exploring the importance of maintaining an orderly workstation. window.mc4wp.listeners.push( You should receive an email with your log in details as soon as your payment has been accepted. Reception and Housekeeping Services within the Hotel Industry. Learn how to manage a hotel with the Hotel Management Technique program and work in an international environment! Tag Archives: Reception in hotel receptionist course has been designed to upskill employees who are already in or. 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