What should I do, 30 day return or no return? In 2017, we found that sellers who changed their return policies from 14-day to 30-day returns experienced an average 13% lift in their conversion rate. If you say a pair of pants is a 32 in terms of waste size or a couch is 3 meters long and that’s exactly what I am looking for then accuracy is the name of the game. – Here you let your customers know how long shipping and handling will take, what the cost of this is and elaborate on any additional shipping services you may offer, – This section specifies whether or not you accept returns, how long a customer has to return an item as well as any returns conditions you may feel necessary to stipulate, The method of payment being a credit card, And a returns policy that stipulates that the tags need to still be on the bag in order to be returned, Don’t forget or get lazy when it comes to giving your policy a title and description – this will make it easier for buyers to understand and navigate your policies and make for a smoother process, Consider using the readymade business policies that eBay provides – this will save you a lot of time especially if the policy they provide is close enough to what you had in mind. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. It is important to understand that the negative impact is threefold: The last point is very important, you need to calculate the cost of returns into your overall business performance. Handle a return request . We've chosen this because a 14-day returns period will be required when changes to UK distance selling regulations come into effect in June 2014. How is this possible when I had a 14-day return policy on the listing? Additionally, you are able to know which items are problematic in advance by looking at other seller’s feedback on items that you are selling and determining whether it is problematic or not. You can check on your refund in your Purchase history - opens in new window or tab. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. I gave an example in a previous post explaining how to calculate your real eBay profit while taking returns into account. Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. eBay changed its returns policy as part of this year’s Seller Updates. Follow these steps to get your refund. Don't scare potential customers away with an overly long and technical refund policy… 1 min article; Appeal eBay's decision about a return or missing item for buyers. Tried changing all my 14 day returns to 30 day returns the other day and the bulk edit system would not allow it! Consider these simple but effective methods: Please share any and all return policy experiences you have had. ... What is the period for a return: 14 days, 30 days, or longer? Where an item is being returned because it is faulty or doesn't match the listing description , the seller is responsible for return postage costs. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. And yes, I did win the case after using the live chat facility on ebay, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. How It Works. I don’t think  that I have ever seen a business without any kind of returns, even at Crazylister which sells a subscription based software (not a physical product) we have returns from time to time. If a buyer keeps an item over the 14 days stated for returns and then says it isn't suitable, do I have to accept a return? Copyright © 1995-2020 eBay Inc. All Rights Reserved. Go to the ‘Add other details’ part  of your item listing form and choose ‘Returns Accepted’ or ‘No returns accepted’ depending on what you have decided is right for you. I messaged the buyer to send it back to my po box and didn't get a response. Return requests are part of being an eBay seller, but don't offer too much too fast. Offering a 30-day or longer return period with money back option will help you qualify for Top Rated Plus status and unlock the following benefits: Shop direct with Zhik online or find a retailer near you. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. ... Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. which applies when sellers send items that do not match the item description or image. Paypal give buyers up to 180 days to return items, so probably best to accept the return. eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: Stop selling frequently returned items. She quotes Ebays 30 day Buyer protection and of course has made contact just under that. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. 1. This will save you a lot of time and effort and make sure your policies are always clear to potential customers. 2 min article; ... you can appeal by providing new information within 30 days of the case being closed. Our studies show that offering buyer-friendly return policies may attract more buyers to your listings and boost your business. Please note that the minimum time frame for returns on eBay is 14 days. Spending a little extra money on bubble wrap or packing paper (or free old newspapers and magazines) will save you headaches and return expenses in the long term – don’t be small minded. Under that item to you, your options for responding depend on why they want to send back! 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