Front office communication with other departments can make or break the guests’ stay at the hotel. Hotel Front Desk Secrets: 9 Ways to Improve Your Stay. Complete the short form to get your complimentary guide. Your hotel experience is improved when you, by the touch of a button, can close the [...] blinds or press a button to let [...] the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. As a hotelier, you’re familiar with the high costs of utilities. It is important for hotel front desk performers today to understand that the nature of a customer relationship started long before they show up at the front desk. Expert tip: A genuine smile is the first step in being proactive. Hotels are frequently told how the latest tech tool will improve the guest experience. If you’re a hotelier, you’re in the business of serving others. In his article, we’ll see 5 ways to optimize front desk operations, no matter the property type or size. Because your hotel management system can give your front desk staff plenty of information related to a customer’s preferences, history, and current booking, give them expanded responsibilities to change or enhance that guest’s booking—responsibilities that might once have resided only with senior staff. In this blog, we’ll discuss different ways that can add value to your business and help achieve full hotel occupancy as well. This enables your property to leave the check-in process to the guest. In this guide we explore 5 Ways in which your Reservations and Front Desk teams can drive ADR performance. 10 Ways to Boost Productivity for Efficient Hotel Management By trivago Business Blog 3. When you are working at a front desk in a hotel, interpersonal skills are crucial to succeeding. Remember, the customer experience starts long before a guest even arrives at your hotel and it doesn’t end when they leave. And the only way to do that is to test and improve your concepts over time. If you are looking for hotel revenue generating ideas when occupancy level is low, this article is for you. Every staff member in your hotel must work to the same standards and be willing to field enquiries or engage in small talk at all times, whether it’s a waiter or a cleaner. Four Ways to Improve Efficiency in Front Desk and Administrative Workflows When emergencies hit and you have found your practice is understaffed, it is easy for things to fall behind. For big groups, it’s essential to assign a point person to greet event planners and organizers on their arrival day. 1. Providing a high-quality guest experience via first-rate hotel management takes time and dedication. The hotel industry is one that requires balancing the needs of your customers and balancing the needs of your labor budget. You need to ground your actions in raw results and data. Hence, communication within and out of front office department needs to be vibrant and positive. 13 August 2015. Personalize the experience for groups . 5 Ways Hotels Can Make A Place in Customer’s Heart. 4 ways to build a smart front desk for hotel owners to simplify a hotel’s check-in and checkout process: The use of sophisticated technologies can help hotel owners elevate every aspect of guest experience. Although CEOs … Imagine a front desk agent losing his or her bearings during these times. Ever wondered what the person at the front desk is really thinking when checking you into a hotel? How can you do this? How to make it happen. If you need help implementing the techniques above, don’t be afraid to give us a shout. Your hotel’s profitability directly correlates to the guest experience and customer service you provide. The front desk can be a hotel’s weakest link or strongest source of sales generation. Imagine a front desk agent losing his or her bearings during these times. One of the ways to incorporate technology into the hotel check-in process is to allow for remote check-in. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. Many luxury and boutique hotel guests still want personalized front desk service while using technology. Another simple way to improve front office efficiency is through automatic appointment reminders. In ways both big and small, your team relies on customers to make ends meet. The key to doing this is by increasing your staff productivity, so you get the most from every hour an employee spends on the clock. Automate Appointment Reminders . Warren Glick. The important aspects of a front desk performer are to listen, care and connect in ways that add new value to the customer relationship. For example, allow a front desk agent to change a guest’s reservations or … promoveo-technology.com. 1. share this article. Remote check-in can be web-based or through a dedicated mobile app. Different types of properties use their receptions differently but there are a few things every business can do to improve. Obviously, to offer flexible guest arrival and guest departure times, you need to adjust your own administrative schedule. It is also very important that you know your hotel's safety protocols so you can handle stressful and/or threatening situations. But it can be difficult to turn front-desk associates from order takers to sales makers in a position that often has high turnover. Best of all, it allows guests to browse and book their room of choice. Smart hotel owners know the importance of going beyond a guest’s expectations to provide an exceptional service. Quotes By Genres. Mobile check in at your hotel. Quotes. Friendly and personal interactions shouldn’t just be reserved for the conversation between guests and front desk staff. Explore 8 new ways to improve the hotel check-in process 1. Focus on … A lot of these gadgets have real value, but arguably, the easiest and cheapest way to enhance the experience is to have better communication with your guests. There are multiple ways to increase hotel revenue during low occupancy and from these we’ve handpicked some that can be easily implemented. Here are six ways you can improve your front office efficiency and make the day-to-day less stressful and more enjoyable for your staff. Automate daily tasks to keep teams focused on … They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. People in guest services, therefore, need to be comfortable promoting products and services. Hotel front desk software is part of a property management module (PMS) and is designed to facilitate the management of guests with regard to check-in-check-out, reservations and billing, and in room management. Saved from mix.com. Achieving your ADR targets has become immensely difficult in the face of rooms over-supply in today's hyper-competitive hospitality market. First up, what are the main responsibilities of a hotel front office? It’s not beneficial for our hotels and it’s definitely not good for guests. While hotels spend tons of money on marketing themselves and their brand, they forget the basic requirement to attract and retain customers is through outstanding customer service. Driving revenue at a hotel starts with the heart of the property: the front line. You must always greet guests with a smile, and try to anticipate their needs by being attentive. 1 min. There are days when our hotels are extremely busy and often stressful, especially during peak seasons. There’s your glimpse of the big picture, along with 18 ways to get more bookings and boost your hotel’s bottom line. Samantha Shankman, Skift - Mar 12, 2015 6:00 am. Marriott unveiled a new ad campaign this week that encourages consumers to "Travel Brilliantly." May 2018 5 Comments. Instead, visitors sit in a modern lounge area with snacks and drinks, and the hotel staff members check them in. 10 Ways to increase productivity. Insights. Importance of Front Office Communication. Your mom was right: you only get one chance to make a first impression.. That's why it's so important to make it a good one. To which I reply, "We beleaguered, nickel-and-dimed hotel … For restaurateurs, your customer's first impression occurs at your front desk - the place where they receive their first taste of your service. And, technology is indeed making it simple everyday. Introduction. Skift Take. This will improve the hotel’s processes and keep things running smoothly, while catering to every type of guest. However, if your staff is cross-trained it is much easier for your practice to run smoothly. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. An inefficient front office will signal disarray within the rest of the company, even if that’s not true. 1. promoveo-technology.com. Feb 18, 2019 - Current and former hotel front desk staffers share their pet peeves, offer insider advice, and reveal how (and how not) to get an upgrade. Your hotel experience is improved when you, by the touch of a button, can close the blinds or press a button to let the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. Ways to improve your hotel’s productivity. For an extra challenge, be inspired by team-focused hoteliers who implemented a “Beat the System” challenge, where the front office and F&B teams competed against the hotel’s pre-stay upselling tool. Quotes By Emotions . What 5 Hotel Front Desk Employees Would Change About Check-In. #4 – Think Creatively for Enhanced Cleanliness . It’s not beneficial for our hotels and it’s definitely not good for guests. 6 Ways to Make Your Hotel More Sustainable By Alex Gaggioli, September 21, 2016. Some luxury boutique hotels have removed the physical front desk counter altogether. Explore. Be my guest: 7 ways to improve service ... For example, if you have a front desk clerk who is unable to address a minor customer complaint about a customer’s bill without bringing in management, the resulting slowdown in service and compromised operational efficiency can have a disproportionately large impact and result in an encounter that creates more than one frustrated customer. Hotel front desk secrets: 9 ways to improve your stay. Your front office is likely the first aspect of your business that clients will interact with, and that first impression is priceless as your relationship grows. Hotel Guest Experience and Customer Service. This can be quite difficult, especially for B&B operators with minimal staff. If it’s a success, it might be time to do this permanently. Converting from paper forms to hotel audit software will improve your hotel operations in four ways: Automate daily tasks to keep teams focused on your standards; Streamline housekeeping and hotel maintenance processes; Create an efficient issue management processes; Empower teams to easily make decisions to drive business improvement . Hoteliers and property managers should be especially conscious of their property’s wasteful practices. Wasteful water, electricity, and labor practices can drive your operational costs up. Words Hurt Quotes.. It’s necessary to have housekeeping procedures in place, but it’s equally imperative to be open to improving operations. With an improved process for cleansing hotel restaurants in place, chefs and the entire kitchen team can focus on delivering the dream diners crave – an impeccably prepared meal that inspires the palate. Improving Front Desk Service. 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