Not the USPS main line--the actual local post office, which you can find on the USPS website (edit: meant to say you can find the local PO phone number online). Press J to jump to the feed. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Wednesday 10am. I called right away to have it closed, as I always did. Follow these steps to get your refund. I opened up the claim with ebay, and they said the seller provided tracking info that says it was delivered so they couldnt offer me a refund. 2nd Class as stated. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) I post Friday lunchtime. But if we're going to blame the buyer or the seller here, I'd argue that since the seller got to choose the shipping carrier, more of the blame falls on him in a moral sense. It's the post office's responsibility. In all of these cases, eBay has a … ... Posted by 1 year ago. Help for sellers and buyers! It’s automatic and covers your purchase price plus original shipping on eligible purchases*. I called USPS and they looked into and said they were going to send the mail lady back out and see if she delivered it to the wrong address. You'll have to file a police report. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. I post Friday lunchtime. She went to two houses around mine and said neither of them had it. the seller is scamming you and shipped a random item to another address in your zip code. USPS "delivery confirmation" is not proof of delivery. Good luck! (GASP!). Select Send request. Item Not Received – You bought something but didn’t receive it. If item has not been received then buyer will have to use the tools at his/her disposition & open a case for item not received Regardless of seller's having few options that buyer can choose for PP if buyer goes for the cheapest option & item has not been received then buyer will have to again open a case to get is money back as item was not received ! Stress to the postmaster that this is unacceptable. You can do this in eBay's Resolution Center or the PayPal Resolution Center. Before todays post has even arrived I assume. Select More actions beside your item and then I didn't receive it. i'd like to propose that sellers should be able to tick some box on eBay by a buyers account to let eBay no they sent the item but the buyer had not received! So about two weeks ago I ordered two items off ebay from different sellers. I always ship same day or within 24 hours of a buyers purchase. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Did you know that the buuer can only open an item not receieved once the estimated delivery date has past? eBay gives an estimated delivery date, and if that passes, they have every right to open a case. New comments cannot be posted and votes cannot be cast. Most of our sellers will be willing to … That is not MY problem. Help for sellers and buyers! Magazines are periodicals and do not qualify as media. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I had an item not received case opened. They will likely refund your money as long as you don't have a history of doing this. Today. End of story. It is different if the buyer said he never received the item - in that case, the transaction isn't complete. Archived. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. /r/Ebay It is really not the buyer's responsibility to make sure items get delivered. You have a business model which does not assume and provision for events like this? I DID receive two other items on the same day, that I bought from other ebay sellers. /r/Ebay Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. I contacted eBay and was told to open a case for items not as described. If the post office shows your address as the GPS scanning location, normally you're out of luck. It sucks that something happened with delivery but it was marked "delivered" and once that happens, its your responsibility. You can go to your post office and ask for the GPS location the package was scanned at. Only first or priority. If you shipped 2nd class without tracking, you’ve already lost the case. Buyer opens item not received case. Yes! If an item you ordered hasn't turned up yet, you should check your Purchase history - opens in new window or tab in My eBay to see if the seller has marked it as shipped, track your item or contact the seller directly if tracking is not available. There are three actual things that might have happened: your mailman delivered it to the wrong house. The unofficial eBay subreddit. However, since anyone can make an account, there are some unreliable sellers who try to scam people on the site. Or ask yourself if you want (go there). Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. The GPS scan will show that too, and if the weight is off (you were expecting a 2 lb package but USPS shows 4 oz) then eBay will likely side with you as well upon appeal. Buyer purchases magazine late night last Wednesday. New comments cannot be posted and votes cannot be cast. Go to Purchase history - opens in new window or tab. Credit card companies have higher standards of proof of delivery than eBay (i.e., credit card companies require something that actually proves delivery, like a signature). ! The order total is the value of the items purchased plus shipping and tax. The seller does not get these items for free, they cant just pluck another off the "item tree" and give you another. If its not your house, eBay may refund you. If it doesn't show up, go to the post office and follow through on that threat. Stress to them that you have not received your item and they absolutely need to locate and deliver it, or you will be coming in to speak with the postmaster. There is nothing the seller, or eBay, can or should do. The USPS tracking info says it was delivered, but I never got it. It probably did get delivered to the wrong house. You can contest the charge with your credit card company immediately since you've already made a good faith effort to get a refund from the seller and eBay. The seller should address the buyer's concern within the eBay Money Back Guarantee timelines and provide tracking information, updates on the delivery of the item, or a refund. Keep in mind, though, that this might damage your relationship with eBay and/or Paypal, which processes eBay credit card payments. What's your opinion on where I should go from here ? Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'. I want to say it's $2.60 or $2.70, something like that, but don't quote me. level 2 310throwaway310 So think about it before you contest the charge. Press J to jump to the feed. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. Notice that if you open a case for items not received, you will lose the case immediately when the seller provides tracking number. Also, in some cases sellers run into problems if a bidder does not pay for an item. This just happened to me as well. I sold an item, it was paid for, it was collected. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. You have the option of adding a message to the seller. When a buyer doesn't receive an item If a buyer doesn't receive an item, the buyer needs to submit a request to report that the item hasn't arrived. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. Thank you. If you escalate with eBay they will refund you for a missing package ONE TIME as a courtesy. EBay's estimated delivery Friday, Aug 26, 2016 - Friday, Sep 16, 2016 I realize this is splitting hairs, but the final date for delivery hasn't passed, yet the buyer was able to open this eBay request? Press question mark to learn the rest of the keyboard shortcuts. This is between you and the post office. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I have nothing more to do with the buyer or his account. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . The item was delivered and for all we know the buyer had it stolen from his home. If you do this, it is dishonest. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. If you paid with PayPal on an eligible eBay … Press question mark to learn the rest of the keyboard shortcuts. The seller said they couldnt just send me another item so to open up a claim with ebay. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. 1. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received That was before eBay's latest update to selling standards. Talk to the seller ... you can open a case at eBay's Resolution Center. Be cautious when purchasing items from the following list: In order to be protected from a case when a buyer reports an item was not received, sellers must provide valid delivery confirmation before the case is escalated to eBay for a final decision. technically the post mail is suppose to stand in front of your door, scan it delivered then drop it on your door. I woke up this morning, Friday, Sep 16, 2016, to an Item not received 'request'. if you paid via credit card, you can contest the charge. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. in My eBay, select the item, then select More actions, and choose Send invoice. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage). lol. If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds. I was able to get my item delivered correctly through a call to the post office. Adventurer in Payments 07-24-2020 | Updated 01-03-2021 by ncgengar Wait a few days. Have screenshots of those interactions ready to hand over to your credit card company. Item Not Received – You bought something but didn’t receive it. Just books. This thread comes up 2nd on Google on this topic. Lots of sighs along the way.... chin up and you’ll get there :) Always track packages ! If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. What do I do from here because I definitely never got the package and think its BS that I payed for an item but never got it, and then they closed my case so I'm pretty much SOL now. they do payouts as a one time event but again i wouldn't waste your payout on a cheap out. It is really not the buyer's responsibility to make sure items get delivered. Buyer opens item not received case. Report an item that hasn't arrived through My eBay. I dont understand why you think the seller has to send you another. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. I was afraid this was going to happen. It's the post office's responsibility. Also, it's not under a dollar even within the United States. You may be banned on one or both sites. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. If none of this works, and if you paid via credit card, you can contest the charge. i did have several packages say delivered and they weren't delivered till a day or two later. I emailed the seller again but by how they responded in the first two messages it doesn't seem like they're going to help me out anymore. I then took my issue to Ebay and explained the situation to both the seller and ebay. I don’t think there is tracking with 2nd class shipping. OPs package might still show up. I would suggest this if its a high dollar item. He said it was an unauthorized transaction. if the tracking shows delivered then they won't hold seller accountable. And, as other posters have said, you can't use Media Mail for magazines. Or you can ask USPS to go get your package. Item not received (sigh....) Buyer purchases magazine late night last Wednesday. Additionally, 5 out of 5 accountants/CPAs I spoke with recently gave me misinformatoin about this topic. They were both supposed to be delivered on the same day, but I only received one of the two items. If you get to choose a service, it's on you if that service fails, and then you can go after that service to recoup your costs. What does common sense dictate? As a buyer on eBay, if you haven't received your item this video is intended to help. the package was stolen. I often have packages on “delivered” status not show up for a day or two. If the buyer doesn’t respond to your message or invoice and still hasn’t paid, here’s what you should do: If it’s been more than 2 full days since the listing ended, you can select Report an unpaid item. Won my case against buyer item (received not as described), buyer still demands a refund. You need to do all of this ASAP since it's already been two weeks. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Tick the box beside I want a refund or I want the item. 2nd Class as stated. As I said above, they will refund you ONCE for this in your lifetime. but some times they get lazy and scan every package in the morning and if it's close to 5:00 they call it a day and keep it in the mail van and deliver it another day. Item was delivered a few days later. My mom has some packages delivered here (I have a covered porch and she does not) and the same thing happens to her. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. The unofficial eBay subreddit. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. I recently bought a bicycle part (not expensive, worth around $10). 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